Cruise Line Travel Agent Certification
The training each cruise line offers advisors, and how to make it count.
Start Selling CruisesAlmost every cruise line runs its own training for travel advisors, usually free and delivered through the portal agents use to book that line. Completing one is the most common form of cruise line travel agent certification.
Cruise Line Travel Agent Certification Programs
The program names below are as reported in Travel Market Report’s guide to cruise line education programs (December 2024). Lines rename and rebuild these programs often, so confirm the current name in the line’s agent portal.
| Cruise line | Program (as reported) | Where agents find it |
|---|---|---|
| Royal Caribbean International | Royal Caribbean University | Cruising Power agent portal |
| Celebrity Cruises | Celebrity Learning | Cruising Power agent portal |
| Carnival Cruise Line | Learn & Earn | GoCCL agent portal |
| Princess Cruises | Princess Academy | OneSource agent portal |
| Cunard | Cunard Academy | OneSource agent portal |
| Holland America Line | Holland America Line Academy | GoHAL agent portal |
| Norwegian Cruise Line | NCL University | Norwegian Central agent portal |
| MSC Cruises | MSC Masters | MSC Book agent portal |
| Disney Cruise Line | College of Disney Knowledge | Disney travel agent site |
| Virgin Voyages | Seacademy | Virgin Voyages advisor site |
| Viking | Travel Advisor Academy | Viking travel advisor portal |
| Oceania Cruises | Oceania Insiders University | Oceania travel advisor center |
| Regent Seven Seas Cruises | RSSC University | Regent travel partner center |
| Silversea | Silversea Academy | Silversea academy site |
| Azamara | Azamara World Academy | Azamara agent portal |
| Windstar Cruises | Star Specialist | Windstar agent site |
How These Programs Usually Work
- Access through a portal. You register on the line’s agent site, which normally asks for your agency’s booking credentials — another reason new sellers start with a host agency.
- Modules and levels. Most programs are a series of short online modules on ships, cabins, dining and destinations, with quizzes and ranked levels.
- Recognition and perks. Some lines offer rewards, badges or access to training sailings for graduates. They change often; treat them as a bonus, not the reason to study.
- Ongoing updates. New ships and refits mean new modules. Plan to refresh each year for the lines you sell most.
Making Line Training Count Twice
CLIA accepts certain cruise-line partner training toward elective credits on its certification levels, with credits that vary by program. Keep certificates and completion records in one folder from the start; you will need them if you later enroll in CLIA certification.
Choosing Which Line Programs to Start
- Which lines do your existing clients already sail, or ask about?
- Which lines fit the niche you want — families, luxury, expedition, adults-only?
- Which lines sail from the ports your clients can reach easily?
- Which lines does your host agency work with most closely?
Two honest answers to those questions usually point to the first two or three programs. Add others as your clients’ requests widen.
Cruise lines also teach on board: several run training sailings for advisors, often called seminars at sea. Sell and Sail explains how those and other agent trips work.
Get the Credentials Line Portals Ask For
Most cruise-line training sits behind an agent login. Be a Travel Agent helps you get booking-ready.
Become a Travel Agent